WHAT IS YOUR RETURN POLICY?
For all products other than loose diamonds and concierge products, we accept returns (shipping on us) within 30 days of your receipt date, with the following conditions:
- All returns or exchanges must be unused and in their original condition with tags, box and receipt.
- If you return a gift, you will be given a credit to our store in the amount paid by the purchaser.
Please use the following steps to ensure a safe and speedy return.
- Pack and seal your box securely in the original package, if possible.
- Contact us to be emailed a return label.
- Send the merchandise back using our prepaid shipping label.
- Credits for returned items will be issued in the same form as originally paid within 5-7 business days from receipt.
Loose diamonds: 14 day return policy. Please ensure we receive the product back within this time period in order to process your refund.
Custom orders via Concierge Service: Made to order custom pieces are non-refundable.
HOW DO I MEASURE MY RING SIZE?
1 – Cut a string or paper strip about 100mm long and 2mm wide.
2 – Wrap around the base of your finger. It has to fit snug, but not too tight.
3 – Mark the point on the string/paper where it overlaps forming a circle.
4 – Compare the length of the string/paper to chart below.
*If you are between sizes, order a larger size. Make sure your finger is at normal body temperature (fingers shrink or expand when cold or hot). If your knuckle is much larger than your finger’s base, take two separate measurements and choose a size in between.
WHAT ARE YOUR SHIPPING FEES?
Complimentary ground shipping in the US.
Delivery within 5-7 days of the shipping date. Expedited delivery is available for a fee (see information at check out).
WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?
All standard packages will be shipped within three business days. You will receive an e-mail confirmation once your order has shipped.
WHAT'S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?
Once you have placed an order, you can check the status at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, MasterCard, American Express, and PayPal.
IF I SEND MY PACKAGE AS A GIFT, WILL THE RECIPIENT RECEIVE THE INVOICE?
Your gift recipient will not have the price detailed in their packaging.
ARE PURCHASES ON THIS WEBSITE TAX FREE?
We are required by law to charge and collect taxes on products that we sell. Such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total.
IS ORDERING OVER THE INTERNET SECURE?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once your package has been received, your refund or exchange will be processed within 5-7 business days. A credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
Unfortunately, at this time, we cannot ship to PO Boxes or APO/FPO addresses.
DO YOU OFFER INTERNATIONAL SHIPPING?
Unfortunately, at this time we only ship to the Continental United States.
WHY SHOULD I BECOME A REGISTERED USER?
We encourage you to set up an Ounce of Salt account and customize your preferences. Improve your shopping experience by taking advantage of having an account:
- Faster checkout: Securely save your addresses and billing information for super-fast checkout.
- Order History: Receive important information regarding your purchase and track your order up to the moment it arrives on your doorstep. You may also view or print the details of all your past orders.
- Save Items for Later: You can save items to your wish list to keep track of those must-have items! You can also share your wish list with family or friends!
- News and Exclusive Offers: Sign up to receive email updates on gift ideas, special promotions and more.